Frequently Asked Questions
FAQ
Products
What skin types are your products for?
Our skincare has been formulated for use on all skin types. To be 100% sure our product will work for you and your skin, we always recommend a patch test on a small area of skin. If there is any irritation, discontinue use of the product.
Does your product expire or how should I store it?
Great Lakes Clay products should be used within 12 months of opening the packaging. Try to keep the product away from direct sunlight and store at room temperature.
Can I get samples?
Currently, we do not offer samples but we do offer free and easy returns if you’re unhappy with your purchase.
Do you test on animals?
All of our products are free from animal testing.
Why no fragrances?
All of our products are free from synthetic and natural fragrance. While fragrance can smell great in skincare, it can actually be the cause of irritation on your skin. We aim to always have the cleanest, purest, most natural line of products to benefit your skin and body.
Are you products really natural?
Our products are always created with 100% natural ingredients.
Are your products vegan?
All our products are vegan.
Where else can I buy Great Lakes Clay products?
All Great Lakes Clay products are sold exclusively online at www.greatlakesclay.com.
Shipping Policy
Where does Great Lakes Clay Ship?
Currently, Great Lakes Clay ships to the USA only. We will be expanding into more countries soon!
What is the cost of shipping?
Orders over $60 are free shipping. If your order is below $60, we charge a flat rate of $7 for standard shipping anywhere in the US. You can expect delivery in 3-7 business days.
In a rush? No problem! We also offer expedited shipping for a flat rate of $25. You can expect delivery in 2 days.
When will my order ship?
Once you place an order, we process and ship it. Processing can take 1-2 business days. (Ordering after 12 PM EST or the weekend will ship next business day). From there you will receive an email with a tracking number, so you’ll be able to follow your box.
Can I change or edit my shipping address?
Shoot us an email at hello@greatlakesclay.com and we can try to help out!
Note: Our customer service hours are between 9 AM – 5 PM EST on business days.
I have other questions about shipping?
No problem! Please email us at hello@greatlakesclay.com
Returns and Exchanges
What is your return/exchange policy?
We offer a return or exchange within 21 days of you receiving the product. Returns will be refunded to the original form of payment. Unfortunately, we do not cover return shipping costs or refund original shipping charges.
How do I start a return or exchange?
Just email us at hello@greatlakesclay.com with your name and order number and we can organize the return or exchange.
What should I do if I receive the wrong product?
Send us an email at hello@greatlakesclay.com and we’ll make sure you get your correct order asap!
What do I do if I receive a damaged product?
We go to extremes to make sure our products get to their new home safe and sound, but sometimes shipping can be tough on packages. Send us an email at hello@greatlakesclay.com and we can organize a replacement.
Billing
When will my card be charged?
Your card will be charged once your order is placed and processed.
What type of payment form do you accept?
Right now we accept all major credit or debit cards.
Have another billing question?
Contact us at hello@greatlakesclay.com
Company Information
What is Great Lakes Clay?
Great Lakes Clay is a team of business and science experts hailing from Great Lakes Region of the United States. Our products originated in Michigan where fresh water from glaciers still permeates the landscape and nourishing lush forests, pristine lakes and vibrant ecosystems are present in the region. We’ve since taken the brilliant clay to the next level and infused the unaltered landscape into every bottle.
How are you different?
At Great Lakes Clay we’re redefining the way people think of all-natural because we know that it’s merely a sidekick to show off the glowing person behind it. Our core belief is that nature has the power to nurture a lifestyle that is happy, restored, and vibrant.
Why trust Great Lakes Clay?
We donate 1% of sales to For Love of Water (FLOW) who’s focus is protecting the Great Lakes Basin
Discount Code/Gift Cards
Do you offer discount codes or gift cards?
Right now we do not offer gift cards. Occasionally we will offer discount codes, so please sign up at the bottom of our website to keep up to date.